Guide

FAQ about invoices

Here are the most important questions and answers about your invoice.

When can I set a dunning stop?

The latest date on which you can set a dunning stop is 20 days after the due date of the invoice. This will allow you to delay payment for an additional four weeks, giving you a little more flexibility. The easiest way to request a dunning stop is online at www.elvia.ch/defer-paiement.

Which fees will I be charged for a reminder?

In addition to the unpaid invoice, the following fees may be charged for reminders:

First reminder: CHF 30
Second reminder: an additional CHF 30

Please note that in the event of non-payment, your car and motorcycle insurance cover will lapse and a fee of CHF 100 will be charged for printing the suspension card.

You may also incur debt collection costs if you do not pay despite receiving reminders.

Do I have to pay reminder fees even if my licence plates have not been confiscated?

Yes, reminder fees must be paid. You can either pay them directly by paying-in slip or the fees will be added to your next premium invoice.

Do reminder fees and lump-sum costs for licence plate confiscation have to be paid if the motor vehicle inspection authorities have been informed?

Yes. Once the licence plate confiscation has been sent out, we will only send a confirmation to the traffic licensing authority once all outstanding amounts have been paid (including reminder and suspension card fees).

Can I submit a payment slip to confirm that I have paid the amount due?

Yes. We accept both bank advices and receipts from paying-in slips as proof of payment. E-banking advices must clearly show that the order has definitely been executed and must also include the current date. In the case of paying-in slips, the postmark must be present. Just send us the receipt to contact@elvia.ch and we will issue the certificate of insurance.

What happens if I accidentally pay in too much?

In this situation you have two choices: either we will refund your credit to an
account of your choice or the overpaid amount will be deducted directly from your next invoice.

How can I pay my invoice?

Here is an overview of all payment methods we offer. We recommend paying via eBill. This reduces your ecological footprint and saves you from having to type out invoice details.

Is there an instalment surcharge for payment during the year? If so, how high is it?

Yes. There is an instalment surcharge for semi-annual payment. The surcharge for semi-annual payment, amounts to a maximum of CHF 60.–.

When can I change the payment method? Is this still possible if a reminder has already been is-sued?

You can adjust the payment method here. Unfortunately this is no longer possible if a reminder has already been issued as the dunning process has already been started.

Do payments still arrive if the reference number is not entered correctly? What happens if the payment is not received?

No. Although the payment will still be made in this situation, the bank will not be able to allocate it correctly without the reference number. It is therefore essential that you make the payment with the paying-in slip you received, indicating the reference number on the payment. Alternatively, you can sign up for eBill and save yourself the trouble of typing out the reference number.

Have you made a payment that we have not received? If so, please write to us at contact@elvia.ch. We need a detailed payment receipt showing the reference number used, the recipient's account number, the amount and the date of the payment. Alternatively, you can also ask your bank to look for the payment.

Debt collection proceedings were initiated against me, but I have since paid everything I owed. Can I have my entry in the debt collection register deleted?

As soon as the payment has been made in full, we will delete your entry in the debt collection register for a one-off flat fee of CHF 100. Please send us the receipts for the paid invoices to inkasso@allianz.ch and we will arrange for your entry to be deleted.

When does my insurance cover expire in the event of an outstanding payment?

Your insurance cover will expire 17 days after the date of the statutory reminder. It will only be restored when you have paid all outstanding debts (including reminder fees).

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